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Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, phone number, and password when you register.
  • Profile Information: Avatar, household details, and subdivision membership information.
  • Usage Data: Information about how you interact with our service, including log data and device information.
  • Community Data: Complaints, announcements, permits, visitor logs, and other content you create within the platform.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Service
  • Process and manage your subdivision interactions
  • Send notifications about community activities
  • Improve and optimize the Service
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share information only with:

  • Other members of your subdivision (limited to your role's access level)
  • Service providers who assist us in operating the platform (under strict confidentiality agreements)
  • Law enforcement when required by law or to protect rights and safety

4. Multi-Subdivision Data

If you belong to multiple subdivisions, your profile information may be visible to administrators of each subdivision you are a member of. Subdivision-specific data is isolated and not shared across subdivisions.

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit, row-level security in our database, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability

8. Cookies

We use cookies and similar technologies to maintain your session and preferences. You can configure your browser to refuse cookies, but this may affect your ability to use the Service.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.

10. Contact Us

For privacy-related inquiries, contact us at privacy@hoapay.cloud.